Online Returns & Exchanges
Because of the delicate nature of handmade goods and small business we do not offer refunds for online purchases.
If your item arrives damaged we will replace the damaged item.
To start a return, you can contact us at email@example.com. Please include photos of the damaged item. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you have purchased something in person from our Venice location, you may exchange many items within 7 days.
Certain types of items cannot be returned or exchanged, like perishable goods (plants, edibles), custom jewelry, apothecary items and sale items.
Please contact us at firstname.lastname@example.org for further return or refund questions.